This policy applies to clients enrolling for Bag Carriers Systems services through bagcarriers.com/enroll or any Bag Carriers operated checkout. If you are an authorized Bag Carriers sales agent using the internal portal app, see our Portal Privacy Policy instead.
This Customer Privacy Policy describes how Bag Carriers LLC ("Bag Carriers," "we," "us," or "our") collects, uses, shares, and protects information when you enroll for and use Bag Carriers Systems services, including website design and build, hosting, client portals, payment integration, and optional AI agent add-ons (collectively, the "Services").
Once your Bag Carriers System is live, we collect and process information you and your customers generate through your system, including:
We use the information we collect solely to provide and operate the Services, including to:
We do not sell your data. We do not use your data or your customers' data to train any third-party machine learning models. We do not use your data for advertising.
We share specific data with the following service providers, only as necessary to operate the Services. Each provider is contractually obligated to protect your data and use it only to perform their service.
| Provider | Purpose | Data Shared |
|---|---|---|
| NMI | Payment processing (setup fee, monthly retainer, and any payments on your site) | Card data (tokenized client-side, never touches our servers), billing zip, transaction amounts, contact name and email |
| Netlify | Website & portal hosting, function execution | All site content and traffic; encrypted in transit |
| Supabase | Database, authentication, file storage (for portals that include a backend) | Business operations data, customer records, file uploads |
| Resend | Outbound email delivery (enrollment confirmations, transactional emails) | Recipient email address and message content |
| Anthropic | AI agent add-ons (Claude models) | Inputs to your enabled AI agents (e.g., quote drafts, review reply drafts). Not retained by Anthropic for training, per their API terms. |
| Google Business Profile (optional) | Google Review Responder add-on | OAuth tokens and review data for your business listing, only if you enable this add-on |
Your data is stored in Supabase's and Netlify's managed cloud infrastructure within the United States. We use industry-standard security including:
You own your business content and customer data. This includes your logos, photos, copy, customer records, appointments, invoices, and any data your customers generate by using your site or portal. Bag Carriers retains ownership only of the underlying website codebase, design system, and any reusable components.
You have the right to:
To exercise any of these rights, contact us at the address below.
When your customers interact with your Bag Carriers System (e.g., booking an appointment, submitting a lead form, creating a portal account, making a payment on your site), Bag Carriers acts as a data processor on your behalf. You are the data controller for your customers' information. Bag Carriers does not sell, share, or use your customers' data for any purpose other than operating your site and processing your customers' interactions with it.
We retain your enrollment, billing, and business operations data for as long as your account is active. After cancellation:
Bag Carriers Systems are designed for use by adult business owners. We do not knowingly collect personal information from anyone under the age of 13. If your business serves customers under 13 (e.g., a youth sports program), you are responsible for compliance with applicable children's privacy laws (COPPA) on the data your customers provide.
Bag Carriers operates from the United States. By enrolling for the Services, you consent to the transfer and processing of your information in the United States.
We may update this Customer Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Material changes will be communicated by email to your account contact.
If you have any questions about this Customer Privacy Policy or how we handle your data, please contact us: