When your office is on the other line, closed for the day, or out on a job, a friendly voice answers in your company's name. It finds out what the caller needs and gets it to the right person. Emergencies after hours go straight to your on-call tech's phone. Everything else lands on a list your office works through in the morning. It never troubleshoots, never quotes a price, and never names anyone on your team. It takes the details and gets them to you.
Your phone company forwards to us when your line is busy or nobody picks up. An after-hours answering service only earns its keep if it knows what time it is, so what the front desk does depends on the hour, and you set the hours.
It answers as your front desk and says the team is tied up. Then:
It asks what's going on, the caller's name, a callback number, the service address, and whether they're on a service agreement. Then:
The same AI receptionist, with a different emergency list for each trade. You tell us what wakes a tech up and what waits for the office, and it follows the list.
No heat in January is the call that cannot go to voicemail. The HVAC answering service treats no heat, a gas smell or a CO alarm as urgent and texts your on-call tech. No AC, a blank thermostat or no hot water gets one question: can it wait until morning, or do you need someone tonight?
A burst pipe, sewage backing up, frozen pipes or a leaking water heater go to the on-call plumber right away. A drip, a slow drain or a running toilet is logged for the office. The caller is never asked to find a valve or open a panel.
A dead panel, a burning smell or sparking is urgent and goes to your on-call electrician. A new outlet, a ceiling fan or an estimate waits for the office. You write the list, the receptionist follows it, and nobody gets woken up for a quote.
An AI receptionist that tries to be a technician is a liability. Ours is built to stay in its lane.
It does not ask callers to check breakers, thermostats, valves or batteries. It takes the details and routes the call. The one exception is a gas smell or a CO alarm, where it tells them to leave the house and call the gas company or 911 from outside.
Gas or CO, no heat, a burst pipe, sewage backing up, frozen pipes, a leaking water heater. Those are the plumbing and HVAC defaults. Your trade gets its own list, and you can change it any time.
Slow drains, running toilets, dripping faucets, tune-ups, estimates and installs always wait for the office. Nobody gets woken up for a quote.
It says "the team" or "our technician." Nobody's cell number or schedule is ever read to a caller.
It has no name of its own. If a caller asks whether they're talking to a person, it says it's the automated front desk and keeps going. Most callers never ask.
Give us your service agreement list and it checks callers against it. The on-call text says "on file," "says member but not on the list," or "not verified." It never refuses a dispatch on its own.
You pay for the minutes callers spend on the line with us. A typical call is two to three minutes. Pick the plan that matches your call volume, and if a busy month runs over, extra minutes are 30 cents each. No contracts. Move between plans any time.
For a shop that misses a handful of calls a day.
For a shop where the phone is the business.
For a shop with several crews and a winter phone that never stops.
One-time setup, $750. Covers your number, text registration with the carriers, your playbook and on-call roster, the forwarding change with your phone company, and a test week with your own team before it goes live. Not sure which plan? Start on Standard. If you run over two months in a row, we'll move you up and it costs less than the overage.
Three plans, priced by the minutes callers spend on the line: Standard is $199 a month for 750 minutes, Pro is $449 for 1,800 minutes, and Volume is $699 for 3,000 minutes. Extra minutes are 30 cents each. Setup is a one-time $750. Every plan includes the same service.
Overflow is during office hours: your line is busy or nobody picks up, so the front desk takes the details, promises a call back within a few minutes, and texts your office. After-hours is evenings and weekends: it asks the same questions, decides whether it is an emergency from your list, and texts your on-call tech or leaves a message for the morning.
Yes. It is an AI receptionist that answers in your company's name, built for trades and run by Bag Carriers in Central Pennsylvania. It is not a call center. It takes the details, follows the emergency list you give it, and gets the call to your people.
Time a caller spends talking to the front desk, rounded up to the next minute per call. A 90-second call is 2 minutes. That is how the phone carriers bill us, so it is how we bill you.
Extra minutes are 30 cents each, added to the next invoice. If you go over two months in a row, we'll move you up a plan and tell you. It costs less than the overage.
If the problem is on your emergency list and the caller is a service agreement member, the front desk texts your on-call tech right away with the name, number, address and problem. The tech replies 1 to take it and calls the customer. If nobody replies in fifteen minutes, the office is told. Emergencies from non-members are logged for the office to call first thing, unless you tell us otherwise.
No. It answers when she can't: the other line, lunch, after hours, out sick. Your office still owns the customer. It just stops calls from going to voicemail.
If they ask, it tells them honestly that it is the automated front desk and keeps going. Most people don't ask. They want to know someone is coming.
No, on purpose. It can tell members what their plan includes, if you want it to. Prices, diagnoses and promises about timing are for your people. It never walks a caller through a fix.
A text with the caller's name, number, address, the problem, and whether they're a member. The tech replies 1 to take it and calls the customer. If nobody replies in fifteen minutes, the office is told.
No. Your number stays. Your phone company forwards to us on busy or no answer, which is a one-line change we walk through with them. If you ever leave, the forwarding comes off and nothing else changes.
About a week from signing. A day to set up, a few days of test calls by your own team, then we flip the forwarding on.
Five minutes here. Frank reads every one of these himself and comes back within one business day with the agreement and the setup invoice. Nothing is charged from this form.
Want to hear it before you decide? Ask for the demo line and call it yourself.